Do you have any questions you'd like to ask us? Q: Does your Website safety? A: Yes , you can take it easy . because you can pay the product by paypal, detail information you can review the Buyer Protection Article. Q: why your product so inexpensive ? A: Because all of our product were from the manufacturer . Q : Where is our PO(Purchase Order) ? A : we have PO(Purchase Order) check system in our Website , and you can use your
PO number or E-mail to Check the PO state .
Or you can send E-mail to us , Such as :
Order number:1001200911184252
your email：evans.bri@btinternet.com
Q: The Product I want is out of stock! When will you have it back? A: When an item is out of stock it generally takes two weeks to one month to bring it back up on the site. You will know a product is out of stock because the “Buy Now” is gone. When the button reappears next to your desired item, this means it is available again. If it has been a long time and the item is still not available, it may have been discontinued. You can contact us to confirm if you find this to be the case.
When our Products are out of stock it generally means we are a certain material needed the Products. Rather than cut corners we wait until we have to make , and won’t return a design to our shelf until this is the case. Q: I tried phoning, but your phone is busy! A: Though we’ve quickly grown into a large company, we only have one toll free line! Sometimes when we are on the line with another customer, or out of the office you will be answered by our voice messaging service. Please leave us a message. We will contact you during our working hours (8am—4pm EST) (that is NY time). We also offer live chat, which you will find linkable from the left side of our homepage. You can also reach us by email at salevipshop2@gmail.com. Please leave the time and a telephone number in your email and our customer support will contact you as soon as possible. Q: What are your guarantees? A: We have total confidence in the quality of our merchandise and; therefore, confidently guarantee your 100% satisfaction. If you are unhappy in any way with your purchase simply return your purchase by courier for a full, hassle free, refund. You must return your product(s), new and unworn within 7 days of receipt for a refund. The cost of return shipping is the customer's responsibility. You must provide us with a tracking number before a replacement or refund can be issued. There is no restocking fee. If you have any questions about returns you can contact us anytime. We are here to help. Q: Do you guarantee through customs? A: Shipping is guaranteed and takes only 7-10 days worldwide. By guaranteed we mean: through customs and delivered to your door! We avoid customs seizure or import and insurance fees by marking our products with a low value and packaging them in a special way. In the rare event of customs seizure we will reship to you once at our expense. Our methods are proven in that 99% of our customers receive their package with no hassles or import fees Q: How can I return my Products for a refund or exchange? A: To have a return request processed you will simply need to send us an email with the details of your order and the products you would like to return. In order for us to process a replacement or refund you will have to return the products you received at your own expense and provide us with a tracking number for the return package. There is no restocking fee. Q: How does your shipping guarantee work? A: Our shipping is express 7-10 days and is guaranteed delivery. It is guaranteed to clear customs and guaranteed delivery right to your home. We will not be held responsible for any import tax charged on your package; but can assure you that 99% of our customers receive their shipment with no absolutely no hassles from customs. This is because we avoid such charges by shipping all our bags marked as low value and specially wrapped. In the rare event of seizure we will reship once at our expense. Q: What payment methods do you accept? A: We accept Visa, MasterCard and Paypal . To read more about Paypal visit: www.paypal.com. | 
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